Privacy Policy

1. Introduction

JitaBet ("JitaBet", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform at https://jitabet.cam ("the Platform"). This Privacy Policy ("Policy") sets out in full how JitaBet collects, processes, uses, stores, shares, and protects your personal information in the course of providing our online casino, sports betting, and gaming services.

This Policy applies to all registered players ("Player", "User", "you", "your"), visitors to the Platform, and any person who otherwise interacts with JitaBet's services, including through our customer support channels. It should be read in conjunction with our Terms and Conditions, which are available at jitabet.cam/terms-conditions.

JitaBet reviews and updates this Policy from time to time. The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to remain informed of how your data is handled.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, account number, email address, location data, or one or more factors specific to that person's identity.
• "Processing" means any operation or set of operations performed on Personal Data, whether by automated means or otherwise, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of the processing of Personal Data. JitaBet acts as the Data Controller in respect of the Personal Data it collects from Players and Platform visitors.
• "Data Processor" means a natural or legal person that processes Personal Data on behalf of the Data Controller. JitaBet engages third-party service providers who act as Data Processors under contractual data processing agreements.
• "Sensitive Personal Data" means a category of Personal Data that warrants a higher level of protection, including financial information, identity document details, and any data that could be used to facilitate financial fraud or identity theft.
• "Cookies" means small text files placed on your device by the Platform for the purposes of session management, analytics, and functional personalisation.

3. Data Controller

JitaBet acts as the Data Controller for the Personal Data collected through the Platform. As Data Controller, JitaBet determines the purposes for which your Personal Data is processed and is responsible for ensuring that such processing is carried out in accordance with applicable data protection laws and the principles set out in this Policy.

If you have any questions about the processing of your Personal Data or wish to exercise any of your rights under this Policy, you may contact JitaBet's data protection team using the contact details provided in Section 15 of this Policy.

4. Data We Collect

4.1 Registration & Account Data

When you create a JitaBet account, we collect the following information:

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify the 21+ age requirement);
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam) and postcode;
• Email address and account password (stored in hashed, encrypted form);
• Mobile phone number (optional, used for two-factor authentication);
• Nationality and country of residence.

4.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) and Know Your Customer (KYC) regulatory requirements, JitaBet may request copies of the following documents before processing withdrawal requests or in response to suspicious account activity:

• Malaysian MyKad, passport, or other valid government-issued photo identification;
• Proof of residential address (e.g., recent utility bill, bank statement, or official correspondence);
• Proof of payment method ownership (e.g., bank statement showing account holder's name matching the registered account).

4.3 Transaction & Financial Data

We collect records of all financial transactions conducted through your account, including:

• Deposit amounts, dates, and payment methods used (e.g., Touch 'n Go eWallet, DuitNow, FPX, Maybank2u, CIMB Clicks);
• Withdrawal requests, amounts, and processing status;
• Bonus credits, wagering activity, and balance history.

JitaBet does not store full banking credentials, full card numbers, or banking passwords. Payment authentication is handled directly by the relevant payment processors via secure, encrypted gateways.

4.4 Gaming & Betting Activity Data

We maintain records of your gaming and betting activity on the Platform, including bet placement history, game session logs, win/loss records, and any in-play or live betting activity. This data is retained for regulatory compliance, dispute resolution, and responsible gambling monitoring purposes.

4.5 Technical & Device Data

When you access the Platform, we automatically collect certain technical information including:

• IP address and approximate geolocation (country/region level);
• Device type, operating system, and browser type;
• Session duration, pages visited, and navigation patterns;
• Cookie identifiers and session tokens.

4.6 Customer Support Communications

Any communications you submit to JitaBet's support team — including live chat transcripts, email correspondence, and WhatsApp messages — are recorded and retained for quality assurance, dispute resolution, and regulatory compliance purposes.

5. Data Processing & Legal Basis

JitaBet processes your Personal Data on the following legal bases:

6. How We Use Your Personal Data

JitaBet uses the Personal Data we collect for the following purposes:

1. 6.1 Account Administration: To create, maintain, and administer your player account, including processing deposits and withdrawals in Malaysian Ringgit (MYR) through your selected payment method.
2. 6.2 Identity Verification: To verify your identity and age in compliance with KYC and AML requirements, and to prevent fraudulent account creation or multiple account registrations.
3. 6.3 Service Delivery: To provide access to the games, sportsbook, live dealer tables, and all other services available on the JitaBet platform.
4. 6.4 Customer Support: To respond to your enquiries, process complaints, and resolve disputes relating to account activity, transactions, or game outcomes.
5. 6.5 Responsible Gambling: To monitor your gaming activity for signs of problem gambling behaviour, to honour self-exclusion requests, and to enforce deposit and loss limits you have set on your account.
6. 6.6 Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, and other prohibited conduct as defined in our Terms and Conditions.
7. 6.7 Regulatory Compliance: To comply with applicable laws, regulations, and reporting obligations, including anti-money laundering requirements and the retention of transaction records.
8. 6.8 Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and relevant platform updates. You may withdraw this consent at any time by contacting support or updating your account communication preferences.

7. Data Sharing & Disclosure

7.1 Third-Party Service Providers

JitaBet engages carefully selected third-party service providers who process Personal Data on our behalf as Data Processors. These include payment processors (e.g., the technology infrastructure supporting Touch 'n Go eWallet, DuitNow, FPX, and bank transfer processing), KYC verification service providers, IT hosting and infrastructure providers, and fraud detection services. All third-party processors are bound by contractual data processing agreements that restrict their use of your data to the specific purposes for which they have been engaged.

7.2 Regulatory & Law Enforcement Disclosure

JitaBet may be required by applicable law, court order, or lawful government authority to disclose Personal Data to regulatory bodies or law enforcement agencies. In such cases, JitaBet will comply with the legally enforceable request and will endeavour to notify the affected Player where permitted by law to do so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of JitaBet's assets, Personal Data held by JitaBet may be transferred to the successor entity. Players will be notified of any such transfer and of any material changes to the processing of their Personal Data that may result from it.

7.4 No Sale of Data

JitaBet does not sell, rent, or otherwise transfer your Personal Data to third parties for their own marketing, advertising, or commercial purposes. Your data is never used as a commercial commodity.

8. Data Retention

JitaBet retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying applicable legal, accounting, or regulatory reporting requirements.

Account and transaction records are retained for a minimum of five (5) years from the date of the relevant transaction or account closure, in accordance with AML regulatory requirements. KYC documents and identity verification records are retained for the same minimum period.

Following the applicable retention period, Personal Data is securely deleted or anonymised in a manner that makes re-identification impossible. Where data must be retained beyond the standard period due to an ongoing regulatory investigation, legal proceedings, or unresolved dispute, it will be retained until the matter is fully resolved.

9. Security Measures

JitaBet implements a comprehensive range of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers;
• AES-256 encryption for sensitive data stored in our databases, including account credentials and identity documents;
• Two-factor authentication (2FA) available to all registered Players for additional account security;
• Regular penetration testing and security audits conducted by independent security specialists;
• Role-based access controls restricting employee access to Personal Data to those with a legitimate operational need;
• Continuous monitoring of platform systems for suspicious activity, intrusion attempts, and data exfiltration;
• Comprehensive incident response protocols for managing potential data security events.

Whilst JitaBet employs robust security measures, no online platform can guarantee absolute security. Players are responsible for maintaining the confidentiality of their own account credentials and must notify JitaBet immediately if they suspect their account has been compromised.

10. Cookies & Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit the JitaBet Platform. They enable the Platform to recognise your device, remember your preferences, maintain your logged-in session, and collect anonymous analytics data about Platform usage.

10.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that maintain your logged-in status and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, preferred game categories, and display settings. These cookies enhance your experience but are not essential to the Platform's operation.
• Analytics Cookies: Used to collect anonymised data about how Players use the Platform, including pages visited, session duration, and navigation paths. This data is used to improve the Platform's performance and user experience. Analytics data is processed in aggregate form and does not identify individual Players.
• Marketing Cookies: Where you have provided consent to receive promotional communications, certain cookies may be used to track the effectiveness of marketing campaigns. You may withdraw consent for marketing cookies at any time.

10.3 Managing Cookies

You may manage or delete cookies through your browser's settings. Disabling essential cookies will affect your ability to use the Platform, including maintaining a logged-in session. Instructions for managing cookies are available in your browser's help documentation.

11. Your Rights

As a Player whose Personal Data is processed by JitaBet, you hold the following rights in respect of your data:

• Right of Access: You have the right to request a copy of the Personal Data JitaBet holds about you, the purposes for which it is processed, and the recipients to whom it has been disclosed.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete Personal Data held about you. Minor corrections (such as updating your address) can be made directly through your account profile or by contacting support.
• Right to Erasure: You have the right to request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to JitaBet's legal obligations to retain certain data for regulatory purposes.
• Right to Data Portability: You have the right to receive a copy of the Personal Data you have provided to JitaBet in a structured, commonly used, machine-readable format, and to request that this data be transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your Personal Data where JitaBet relies on legitimate interest as the legal basis for processing. JitaBet will consider your objection and will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where JitaBet processes your Personal Data on the basis of your consent (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

To exercise any of the above rights, please contact JitaBet's support team using the contact details in Section 15. JitaBet will respond to all rights requests within thirty (30) days of receipt.

12. Minors & Age Verification

The JitaBet platform is strictly intended for persons who are 21 years of age or older. JitaBet does not knowingly collect Personal Data from individuals under the age of 21. Age verification is conducted as part of the account registration process and is reinforced through the KYC document verification procedure.

Where JitaBet discovers that Personal Data has been collected from a person under the age of 21, the relevant account will be suspended immediately, all associated funds will be handled in accordance with applicable regulations, and the collected Personal Data will be deleted as soon as practicable.

13. International Data Transfers

JitaBet's operations and some of its third-party service providers may involve the processing of Personal Data in jurisdictions outside of Malaysia. Where Personal Data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable in Malaysia, JitaBet will implement appropriate safeguards — including contractual data protection clauses — to ensure that your data continues to be protected to the standard described in this Policy.

By using the JitaBet platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside of Malaysia as described in this section, subject to the safeguards and protections described herein.

14. Changes to This Privacy Policy

JitaBet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform functionality. Any material changes to this Policy will be communicated to registered Players via the email address associated with their account, or through a prominent notice on the Platform, prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any amendments constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by JitaBet, please contact our data protection and support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the JitaBet platform — our fastest-response channel
• WhatsApp: Connect via live chat to be directed to our current WhatsApp support contact
• Response Time: Data rights requests and privacy-related enquiries are handled within 30 calendar days of receipt
• Support Hours: 24 hours a day, 7 days a week, including all Malaysian public holidays

When submitting a data access, rectification, or erasure request, please include your full registered name, account email address, and a clear description of the request to enable our team to process it efficiently and accurately.